DropVera

Help Center / Account & Plus

Step-by-step feature guide

Get help and protect your private information

Contact Support, report issues, manage privacy, and sign out.

Free

Android guide: This guide covers features available in the current public Android app. A feature marked Plus requires an active entitlement. Screen labels can differ by installed version. Examples are illustrative; adapt money, distance and vehicle assumptions to your US or Australian settings.
Free feature

Contact Support and share feedback

Where to find it: Profile → Support & legal / website /support

Step by step

  1. Open Profile and find Support & legal.
  2. Choose Support to open the official support page, or email support@dropvera.app.
  3. Describe the feature, what you expected, and what actually happened.
  4. Include your phone model, app build/version, country, and any relevant non-sensitive error message.
  5. Remove customer names, addresses, order IDs, passwords, tokens, and unredacted screenshots.
  6. Submit once and check your email for a reply.

Example

Example: 'Screenshot picker prefilled distance incorrectly on Android; the offer displayed 6.5 miles but OCR entered 65' is useful feedback without customer identifiers.

Important: Use the in-app feedback option to report reproducible issues. Remove customer names, addresses, order IDs, passwords, tokens, and unredacted screenshots before submitting.

Troubleshooting

If the web form doesn't load, use the support email. For login problems, never send a password or one-time sign-in code.

Free feature

Protect your account and personal records

Where to find it: Profile → Support & legal → Privacy Policy / Sign out

Step by step

  1. Open Profile and review Privacy Policy and Terms of Service.
  2. Confirm you are using the correct account and selected country.
  3. Keep private notes and delivery actuals separate from optional Community contributions.
  4. Use the Android system permissions settings to review camera/photos, notifications, or location access where applicable.
  5. Use Sign out when leaving a shared phone or ending a session.
  6. Before sharing exports or screenshots, remove identifiable customer or payment information.

Example

Example: Only aggregate driving mileage is saved with a shift; don't infer that an automatically tracked GPS route is a public Community report.

Important: On-device screenshot OCR does not upload the selected screenshot for OCR. System/service providers may still process metadata described in the Privacy Policy.

Troubleshooting

If an unexpected account's data appears, sign out and sign in to the intended account; do not edit data until you've confirmed ownership.

Related guides

Understand Plus and manage subscription billingDelete your DropVera account safely

Browse all guides · Contact Support