Help Center / Community
Step-by-step feature guideSave private customer memories
Keep notes about your own completed delivery experience without publishing customer profiles.
Free
Save a private customer note
Where to find it: Community & feedback → Private customer memory → Add private customer note
Step by step
- Analyze and save a delivery first so the latest analyzed delivery is available for the private note.
- Open Community & feedback and find the Private customer memory section.
- Choose Add private customer note to open the form for your latest analyzed delivery.
- Select Customer experience (private), relevant Tags, and an Optional note without customer names, addresses, gate codes, phone numbers, or order identifiers.
- Choose Save feedback and look for confirmation that the customer note stays private to your account.
- Find previously saved items under Your recent private memories. Use the available private-note controls to review or delete your own saved notes.
Example
After a difficult drop-off, privately record 'Long wait at door' to remember your experience, without publishing the customer's address or name.
Important: Personal customer memories are private, not Community reports. Use private-note controls only for your own delivery context; never include customer names, addresses, phone numbers, gate codes, or order identifiers.
Troubleshooting
If Add private customer note is unavailable, analyze a delivery first and check the latest analyzed offer. If older notes are missing, confirm you are signed into the same account and review Your recent private memories.